CLAIMS
WORKING TO KEEP YOU SAFE
We strive to help you prevent claims. However, in the unfortunate event of a loss, Genatt V’s claims professionals will assist you in reporting and monitoring your claim, with a valuable understanding of the legal issues that affect claims handling. We can assist you in navigating the claims adjusting process and dealing with adjusters. Moreover, our claims professionals work closely with your Account Executive to mitigate the effect of losses on the underwriting of your policies.
It is important that you timely notify us of all claims, or any incident that you have reason to believe may give rise to a claim. Our claims department is open from Monday to Friday, 8:30 a.m. to 4:30 p.m. In the event of a loss that is particularly time sensitive (for example, your building is flooding), we urge you to utilize the claims reporting information below or contained in your policy.
ACE Group
Phone - 800 433 0385
Fax - 866 635 5687
Email - aceclaimsfirstnotice@acegroup.com
Ace Private Risk Services
Phone - 800 945 7461
Fax - 800 678 9847
Email - Prsfirst_reports@acegroup.com
AIG / Chartis
Phone - 888 760 9195
Fax - 888 858 1472
Email - PCG-claimsFNOL@aig.com
Abroad - 302 482 6000
AIG / Lexington
Phone - 877 873 9972
Property – lexingtonhomeownerproperty@aig.com
Commercial Property – lexingtoncommercialproperty@aig.com
Commercial Auto & General Liability – lexprimaryfnol@aig.com
Affiliated FM Global
Phone - 973-402-2200
Email - nyclaimsnewloss@affiliatedfm.com
Allianz Ins. Co.
Phone - 800 558 1606
Fax - 888 323 6450
AmTrust NA
Phone - 877 207 3119
Fax - 877 207 3961
Email - anaclaimsreporting@amtrustgroup.com
Aspen Specialty
Phone - 646 502 1032
Primary Casualty – Casualty.claims@aspen-insurance.com
Excess Casualty – Casualty.claims@aspen-insurance.com
Environmental – Environmental.claims@aspen-insurance.com
Phone - 646 502 1013
Fax - 646 502 1020
Property – Phone 617 532 7300; Fax 617 532 7342
Management Liability (D&O, EPL) – ampclaims@aspen-insurance.com
Marine Energy & Construction – mecclaims@aspen-insurance.com
Phone - 646 502 1000
Axis
Phone - 678 746 9000
Professional Liability – usclaimnoticebh@axiscapital.com
Property, General Liability, Umbrella – usclaimnoticeatl@axiscapital.com
E&O – usclaimnoticekc@axiscapital.com
American Bankers – Flood
Phone - 800 245 1505
Email - claims.firstnotice@assurant.com
Chubb Personal & Commercial
Phone - 800 252 4670
Fax - 800 300 2538
Website - www.chubb.com
Clermont Specialty
Phone - 201 518 2500
Fax - 866 334 6914
Email -firstreports@clermont.wrberkley.com
CNA
Phone - 877 262 2727
Fax - 800 953 7389
Crum & Forster
Phone - 800 690 5520
Auto – autonol@cfins.com; Fax - 877 622 6188
General Liability – Liabilitynol@cfins.com; Fax - 877 622 6204
Property – propertynol@cfins.com; Fax - 877 622 6433
Umbrella – umbrellanol@cfins.com; Fax - 877 622 6533
Management Professional – Liabilitynol@cfins.com; Fax - 877 622 6230
Dongbu / New Age Underwriters
via York Risk Service
Phone - 866 391 9675
Fireman’s Fund Personal & Commercial
Phone -888 347 3428
Fax - 800 511 3720
Email - newlossnotice@ffic.com
GNY / Greater New York Mutual
General Liability – Phone 212 683 9700; Fax 212 683 6871
Emails - liabclaimsny@gny.com; liabclaimsnj@gny.com; liabclaimsct@gny.com
Property – Phone 866 290 6833; Fax 212 532 8018; propertyclaims@gny.com
Great American
Phone - 800 545 4269
Hanover Insurance Company
Phone - 800 628 0250
Hartford Commercial
Phone - 800 553 1710
Fax - 800 757 5861
International Marine Underwriters
Phone - 877 248 3435
Liberty Mutual Insurance
Phone - 888 951 3200
LiDAC
Phone - 516 482 2696
Fax - 516 482 7281
Navigators
Phone - 855 444 4796
One Beacon Personal & Commercial
Phone - 866 992 4368
Fax - 800 224 4817
Philadelphia Insurance
Phone - 800 765 9749
Progressive
Phone - 800 274 4499
Pure
Phone - 888 813 PURE
Email - claims@pureinsurance.com
Royal Personal & Commercial
Phone - 605 432 6468
Fax - 888 689 6034
Seneca Insurance Company
Phone - 212 344 3000
Fax - 212 422 7451
Starr Indemnity
Phone - 855 782 7725
Tower Group
Phone - 212 655 2000 / 888 856 5522
Fax- 212 655 1036
Email- reportaloss@twrgrp.com
Travelers Commercial
Phone - 800 238 6225
Fax - 877 784 5329
Travelers Personal
Phone - 800 252 4633
Utica National – Commercial Lines
Phone - 800-216-1420
Fax - 800 216 1420
Utica National – Personal Lines
Phone - 800 216 1420
Fax - 888 538 2018
Wright Flood
Phone - 800 725 9472
Email - floodclaim@weareflood.com
XL Group
Website- xlgroup.com/insurance/claims
Phone - 800 823 7351
Zurich Commercial
Phone - 866 488 2508
Fax - 877 962 2567